Website Bugs Topic

xaranthius 2018-01-20 17:13:30 UTC #41

I don't get email notifications to replies on my forum post. I only get emails for the weekly free stuff and when art school is updated so far. I have already checked my junk mail just in case and nothing's there. Everything is checked in the settings so I am not sure what else to do.

skullguzma 2018-02-09 08:02:37 UTC #42

Bit of a weird bug, but my notifications have just been going out of control, like i’m getting the “notification icon” yet no actual interactions with my posts have been made, and it won’t let me check to see if they’re real notifications because the drop down menu just loads.
and it’s... wild. like, if i sit for an hour my notifications end up looking like this. and i can’t tell what’s real or a bug. Not that i’m complaining about 47 notifications, i wish. but sadly these aren’t real and it’s weird. EDIT: minutes later, 54 ghost notifications out of nowhere!

.
EDIT 2: i noticed a pattern now, it seems like every time a topic in the art war 2D or 3D forums updates, i get notifications equal to the amount of posts in the recent topic, I’m not sure if that’s what’s happening, but it would explain the very high and inconsistent numbers.

mdashow 2018-02-10 16:29:51 UTC #43

Still, even for those of us with a few notifications - not dozens like Skullguzma! - it would be useful if we could ever see what those notifications were. The notifications icon worked last week, but must've broken in a recent update. I haven't been able to get the notifications pop-up to load since then.

skullguzma 2018-02-11 06:27:15 UTC #44

@mdashow you can check a different way by going to your forum profile and looking at your statistics and there should be things like “likes received” “Replies” “mentions” that you can click on. it’ll show you time stamps for what happened when.

But if you’re having the same issue i am, the forum profile link from the drop down menu is kind of buggy too, so what i do is i just tab over to the “collections” part of the forum, and THEN my forum profile link works from the drop down menu.

mdashow 2018-02-11 06:30:33 UTC #45

Thanks, that's a useful work-around!
But it is still worth noting here so that they can fix it. It didn't need a work-around until a week ago or so.

edit: That workaround works on my PC desktop but not on my laptop. On my laptop the Notifications pop-up still never loads.

marc 2018-02-13 07:35:33 UTC #46

@skullguzma Looking into this, thanks for the details.

mdashow 2018-02-14 18:09:16 UTC #47

Well, it seemed to be fixed yesterday. But now the notifications pop-up an hanging and not loading again today.

kaira 2018-02-16 16:36:22 UTC #48

Been having the same or similar problem Getting random notification numbers as well that vanish when I click the bell, but then the number vanishes and notifications don't load.

mickeyg 2018-03-07 17:39:35 UTC #49

Not a bug, but more a matter of design for user experience: Are contest announcements not stickied? I'm new here, but in many forums there are important posts that are stuck to the top of a category so users and newcomers can easily find it for relevant information.

I was a little late to join in on Art War 2, but it took me a LONG time to even find the announcement post. I realize the Art War is not something that's always going on and normal contests don't have this problem as it's all contained in one post. After clicking Art Challenges category and then Art War 3D category I was left sifting through tons of posts unable to find the rules. I gave up but later found it going to the forum homepage and adjust filtering from Latest to Top. The rules aren't in the Art War 3D sub category but in the Art Challenges category where it's locked on Latest filtering so if there's a lot of other new posts and no one has replied in rules post recently I'm scrolling for days to find it. Sorry to ramble but I hope you find this troubled UX story useful in the site design and make finding important posts like rules in a challenge easier to access.

Acolet 2018-03-09 11:12:30 UTC #50

@mickeyg oh, I didn't realize the topics were not pinned when created. Yes, that's definitely an oversight from our side, thank you for telling us.
Sorry for the bad experience, for the next contests I will personally check that everything important is pinned to the top.

mickeyg 2018-03-25 04:14:06 UTC #51

No worries, happy to help!

whitmanandolbert 2019-10-08 14:02:41 UTC #53

Hello!

Iopen an store and published varius products. The problem is that at some point of the submission process, the store items glitch, and from there i cant change stuff like if it is a 3d asset or a 2d asset, and this lead to errors of classification of the contents, the bugged items dont appear on 3d marketplace section, this a drawback for show the items and reach the audience.
https://cubebrush.co/whitmanandolbert

you can see in our store, the item that dont have 3d assets tag, they are all glitched and dont appear on the respective marketplace section, i cant edit them, when click save, it simple dont saves anything.

cedricgo 2019-10-09 11:32:17 UTC #54

Hello @whitmanandolbert!

If you haven't already, I'd recommend that you contact the cubebrush support team either from the contact page here or directly by email at support@cubebrush.co

whitmanandolbert 2019-10-09 15:28:46 UTC #55

Thanks! i i will do it

castonia 2019-11-04 08:35:25 UTC #56

Hi guy! I've been wondering if anyone else is having this issue, when I open cubebrush in chrome for like 5 seconds it bugs out and I get that ''not responding'' thing for chrome and it's kind of laggy for a bit. I don't know if it's an issue on my end, but I get this only with cubebrush.

Acolet 2019-11-05 14:56:39 UTC #57

@castonia Interesting. I'm also using chrome and I haven't seen it so far. Could you try cleaning cubebrush related cookies and cache in chrome?
Let me know if it solves the issue!

seraphsword 2019-11-15 19:28:59 UTC #58

Hi, not sure if this has been brought up, but when browsing assets, there doesn't seem to be a way to search for free items, outside of the weekly freebies. The price slider starts at $1, so nothing below that will show up.
Unless I just missed something obvious.

As an example, Marc has a PS Gradients product for $0+ in 2D Assets. If you just go to 2D Assets and scroll through, I don't think you'll ever find it. You either need to look at all products by the person who made it, or search for a specific thing (so in this case look under Marc Brunet, or search for "gradients").

Just thought I'd check.

As a side note, it would be nice to be able to sort search results by price.

cedricgo 2019-11-17 19:16:23 UTC #59

Thank you for your feedback @seraphsword.

Right now, there doesn't seem to be a way to search for free items other than searching for ''free'' in the searchbar (at least not any other way I could find). That's definitely not ideal as it will also show you results with the word ''free'' like ''freezer'', but it's the only I found to search for the free products.

Sorry for the inconvinience and thanks for letting us know about it

seraphsword 2019-12-19 15:40:14 UTC #60

Another thing I noticed today: I can't see how to wishlist an item (or add it to a collection at all), if I have the product expanded so I can see the description. I see the heart symbol if it's just a thumbnail and it works there, but if I click on it to see the info, I don't see anywhere to actual wishlist it anymore. Tried on a couple browsers, and it seems consistent. Maybe I'm just crazy and not seeing it though.

tilulupkmgo 2023-11-24 17:32:04 UTC #61

Hi,
I recently bought your Art School Program. I've forgot about this account so I enter another email adresse while purchasing. I've never received neither the download link nor the email confirmation link.
I tried to resend it a dozen of time, check up my spam, or try to reset my password but nothing appears in my inbox.

Can someone helps me, please ?